Planning a summer visit to Chappelle Gardens? Here are answers to the most common questions about group bookings for registered daycares, dayhomes and out-of-school care programs.
Who can book a childcare group visit?
Group bookings are available to registered:
- Daycare programs
- Dayhomes
- Out-of-school care programs
These rates are specifically for organized childcare groups and are not available for private gatherings, informal parent groups or other group visits.
When are group bookings available?
Daycare, Dayhome, & OSC Group Bookings are available on weekdays throughout July and August between 9:00 am and 5:00 pm.
Your entire booking, including arrival and departure, must fit within these hours.
How much does it cost?
Our standard 3-hour visit is $3 per child + GST.
Pricing is based on $1 per child, per hour, so shorter or longer visits may also be arranged by request.
Supervising staff are not charged.
Is there a minimum group size?
Yes. Each booking requires a minimum of 10 children.
For a standard 3-hour visit, the minimum booking would therefore be $30 + GST.
How many children can we bring?
We can accommodate groups of up to approximately 150 children.
Multiple childcare groups may be onsite at the same time. The combined number of children across all Daycare, Dayhome & OSC bookings cannot exceed 150 at any one time.
Will we have the facility to ourselves?
No. Group bookings do not provide exclusive use of Chappelle Gardens amenities.
Residents, guests and other approved groups may be using the facility and amenities during your visit.
What is included with our visit?
Your group has access to the same applicable amenities available to our School Group visits, including:
- Splash Park
- Playground
- Outdoor green spaces
- Designated group areas
- Washroom facilities
Amenities are shared spaces unless CGRA specifically advises otherwise.
Can we book for more than 3 hours?
Yes. Three hours is our standard visit, but alternate durations may be available by request.
Alternate visits are priced at $1 per child, per hour + GST and are subject to availability.
For example, a 4-hour visit is $4 per child.
Can we request more than one visit?
Yes. You can request multiple visits at the same time.
Each visit can have its own date, time, group size and duration.
Our organization has multiple locations. Can we book them together?
Yes. Organizations with multiple daycare, dayhome, or OSC locations can coordinate their visits through one request.
Please identify the specific site/location and estimated number of children for each visit.
We’ll keep each visit separate for scheduling and attendance purposes, but you won’t need to repeatedly provide the same organization information.
How do we request a booking?
Complete our Daycare, Dayhome & OSC Group Booking Request Form with your preferred date, time and estimated attendance.
Submitting the form is a request only and does not guarantee your booking.
We’ll review availability and contact you with a provisional booking offer or alternate options.
What do we need to confirm our booking?
Once we’ve offered you a booking, you’ll have 5 business days to complete the required confirmation requirements.
These may include:
- Signed Rental Agreement and Waiver
- Valid credit card authorization
- Current proof of insurance
- Required billing information
No damage deposit is required.
Your booking is not confirmed until the required booking steps have been completed.
Why do you need a credit card on file?
A valid credit card is required to secure your booking.
The card may also be used for applicable cancellation fees, unpaid balances, damages or other charges authorized under your booking agreement.
You do not need to pay for your visit when you initially submit your booking request.
Do we need to provide insurance for every visit?
No. We require one current insurance document annually.
If we already have valid insurance documentation on file for your organization and it applies to the participating location and activities, you won’t need to submit it again for each visit.
When do we need to provide our final attendance?
Final attendance is due 7 days before each visit.
Your booking fee will be calculated using that confirmed number.
For example, if you confirm 60 children for a 3-hour visit:
60 children × $3 = $180 + GST.
What if our attendance changes after we submit our final number?
If your attendance decreases after the 7-day deadline, your booking fee will still be based on the number previously confirmed.
If your attendance increases, contact us as soon as possible. Additional children may be accommodated subject to facility capacity and will be added to your booking fee.
When do we pay?
You can pay in advance once your final attendance has been confirmed or pay in person when you arrive for your visit.
A valid credit card must still be kept on file to secure the booking.
What are the supervision requirements?
Your organization is responsible for supervising children throughout your visit.
You are responsible for ensuring your group meets all staffing, supervision and staff-to-child ratio requirements applicable to your program.
CGRA staff do not provide supervision for visiting groups.
Can we bring lunch and snacks?
Yes. You’re welcome to bring lunches, snacks and non-alcoholic beverages.
Glass containers are not permitted.
Your organization is responsible for managing participant allergies and dietary requirements, and groups are responsible for cleaning up food, garbage and personal belongings before departure.
Can we order from the Snack Shack?
Group Snack Shack orders may be available by advance preorder.
Same-day group orders are not available.
We cannot accommodate individual allergies or dietary restrictions through group Snack Shack orders. Children with specific dietary needs are welcome to bring appropriate snacks from home.
Can we add anything else to our booking?
Rental Enhancements and other add-ons may be available depending on your visit.
Let us know what you’re interested in and we’ll confirm availability and pricing separately.
What happens if it rains?
If weather affects your visit, our first option is to reschedule.
Where availability permits, we’ll work with you to find another date.
If your group chooses to cancel rather than reschedule while CGRA remains open and the amenities are available, a $25 administration fee will apply.
If CGRA closes the amenity or determines conditions are unsuitable or unsafe for your booked activity, there is no cancellation or administration fee.
What is the cancellation policy?
If you cancel more than 14 days before your visit, your booking fee will be refunded or cancelled less a $15 administration fee.
If you cancel 7 to 14 days before your visit, 50% of your booking fee is refundable.
If you cancel less than 7 days before your visit, no refund is available and the full booking fee remains payable.
No-shows do not qualify for a refund.
What if we’re running late?
Please contact CGRA if transportation or another issue delays your group.
A late arrival does not extend your scheduled booking time. Your group must still depart at the original end time.
What if we leave late?
Groups must be completely finished and depart by the scheduled end of their booking.
A late departure fee of $50 for each additional 15-minute period, or portion thereof, will apply.
Are there any items we can’t bring?
Please do not bring:
- Glass containers
- Confetti or glitter
- Smoke bombs
- Silly string
- Rice or birdseed
- Alcohol
- Open flames
Smoking and vaping are not permitted.
Please check with CGRA before bringing anything that may create additional cleanup, safety or facility concerns.
What are we responsible for before leaving?
Before departure, please:
- Collect all personal belongings.
- Clean up food and garbage.
- Leave designated group areas tidy.
- Ensure children remain supervised until departure.
- Follow all facility and amenity rules.
- Depart by your scheduled booking end time.
Still Have Questions?
Contact the Chappelle Gardens Residents Association team and we’ll be happy to help you plan your visit.
Ready to visit? Submit a Daycare, Dayhome & OSC Group Booking Request and tell us which dates you’re interested in.
