Cancellation Policy

Program Registration & Refund Policy

• 
  
  Payment
• Payment is required upon checkout to secure your spot in the program.
• Your registration is not confirm until full payment is received.
  
  
  Refunds & Withdrawals
  
• -Refunds will be granted (minus a $15 administration fee)
• if you withdraw 7 or more days prior to the first day of the
• program.
• -Withdrawals made within 7 days of the program start date are eligible for a 50%
  
• refund.
• -If you need to withdraw within the first two classes of a
• program due to medical reasons, a prorated refund will be
• issued, less the $15 administration fee.
• –No refunds or credits will be issued after the second class
• for any reason.
• -This refund policy also applies to single-day programs and workshops.
• –Late registrations will not be prorated. Full fees apply regardless of when you join.
•  
• 
  
  Refund Process
• All refund requests must be submitted in writing to
• programs@chappellegardensra.ca, and medical documentation may be required where
• applicable.
•  

• Program Cancellations
• If a program is cancelled by the Chappelle Gardens Residents Association
• (CGRA), participants will receive a full refund or account credit.

• Waitlists
•  
• If a program is full, you may be placed on a waitlist. Should a spot become
• available, you will be
• contacted and given a limited time to confirm and provide payment.

• Minimum Enrollment
• Programs may be cancelled if minimum enrollment is not met. In such cases,
• participants will receive a full refund or credit.
•  

• Transfers and Substitutions
• Transfers between programs or participant substitutions are not permitted.
•  

• Weather and Emergency Cancellations
• We will make every effort to reschedule any classes cancelled due to weather
• or other emergency-
• related circumstances. This includes outdoor or
• weather-dependent programs. If a make-up class is not possible, a prorated
  
• credit will be applied to your account.