❓ What does the rental fee include?
Your school group rental includes access to:
- Outdoor Skating Rinks (Winter bookings)
- Splash Park (Spring bookings)
- Playground Facilities
- Outdoor Green Spaces
- Public Washrooms
- Skate Change Room Access
Please note: Outdoor spaces are shared-use areas. While your group will have access during your scheduled booking time, other school groups, residents, or guests may also be using the space at the same time.
❓ How long is each booking session?
Each session is 3 hours. You can choose between:
- Morning Session: 9:00 AM – 12:00 PM
- Afternoon Session: 12:00 PM – 3:00 PM
- *All Day: 9:00 AM – 3:00 PM
* Additional charges apply
❓ How many students can we bring?
- Up to 150 students plus required supervising adults.
- Groups are required to follow minimum supervision guidelines of 1 adult per 10 students.
❓ Do you provide skates, helmets, or splash park equipment?
No, Chappelle Gardens does not provide rental equipment.
- Skaters must bring their own skates and CSA-approved helmets (helmets are mandatory for all skaters).
- Splash Park users should bring their own swimwear, towels, sunscreen, and any other necessities.
❓ What happens if there is bad weather?
Because our facilities are outdoors, bookings are weather-dependent:
- Severe weather (lightning, heavy snow, extreme cold, etc.) may result in cancellations or rescheduling.
- We will contact the booking teacher if unsafe conditions occur.
- Weather-related cancellations can be rescheduled at no extra cost, kept as stored credit, or fully refunded.
❓ What is the cancellation policy for other reasons?
- Cancellations for reasons other than weather follow our standard policy:
- Cancel 14+ days before your booking: Full refund (minus a $15.00 admin fee).
- Cancel 7–13 days before: 50% refund (minus a $15.00 admin fee).
- Cancel less than 7 days before: No refund.
❓ Is insurance required?
Yes. Schools must provide proof of district insurance coverage or third-party event insurance if requested.
❓ What if we accidentally damage something?
A $500 refundable damage deposit is required before your event.
If there are no damages, the deposit will be released within 48 hours after your booking.
❓ Are there any facility rules we need to follow?
Yes! To keep everyone safe and our spaces beautiful:
- Keep the Skate Change Room tidy — minimize the space you take up with gear and store belongings neatly.
- Avoid tracking snow, dirt, or water into indoor facilities. Wipe footwear before entering and keep dripping to a minimum.
- No confetti, glitter, smoke bombs, silly string, rice, birdseed, or similar items.
- No smoking, vaping, alcohol, or open flames.
- Respect all playground, rink, and splash park equipment.
- Clean up all garbage and personal belongings before leaving.
A full guideline sheet will be provided upon booking.
